They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. This act in and of itself is not against Mercari rules. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. As far as other concerns, slow down and read everything. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. If buyers dont leave a review you dont get paid. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Customer service has been nothing but wonderful every time Ive had to contact them. If your customer doesn't leave a rating, Mercari automatically gives you 5 stars 3 days after the item was delivered. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. Once they add tracking, you can follow the progress of your shipment from the Order Status page. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. No, Sellers do not rate buyers on Mercari. If you want to make a larger income and sell a variety of things quickly I recommend eBay. I am a buyer and a seller! The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? It isjust a sleazy way to get more money from you. Finally my favorite feature: Offer to likers. Clothing . Flag her account! Im so glad I took the time to research this before doing anything. No one would help me and transfer it in another way. I asked them if this was allowed, and it is. So, I got conned, and a rival seller got to trash me so he could look better. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) Reddit and its partners use cookies and similar technologies to provide you with a better experience. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Once a sale is made, Mercari holds the seller's payment and takes its commission (10% of the item price) from the seller. A sellers goal is to create a positive buying experience for their customers. Mail the ribbon back to her via Priority Mail; 2. ", https://www.mercari.com/help_center/article/235/. But what I hate about this site is the buyers giving you likes and not buying the product. Its all about your attitude when first approaching them. It depends on the situation. After the transaction is rated, no refunds or returns can be made. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. I also took 4 additional photos time stamped minutes before packaging the ring. What happens if the seller doesn't ship within 3 days Mercari? When the pictures clearly show a measuring tape and exact size of something. Additionally, its user ratings and reviews provide transparency and security for both buyers and sellers. I get lots of questions that are already answered. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Who is the birthday girl in the Skyrizi commercial? He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. Well the total weight of what I SHIPPED was 175lbs freight. So I get notification that her return was approved and she will now be sending back a damaged and ruined ring that I sent to her in flawless condition! Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . I was selling my older authentic purses. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. I like this site for selling my stuff. Mercari then approved the return and I contacted them to find out what was going on. This wraps up my review for Mercari, I hope its helpful . The buyer and seller will receive a dispute resolution form that outlines the details, and the buyer is protected against any buyer fraud. Shipping time frame He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. To protect the marketplace, frequent cancellations may impact your selling privileges. USPS stated a label was printed, but never scanned in at post office. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. Please note that expedited shipping is not available via this offer. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! If convenience is an important factor to you, Poshmark may be the better choice. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. Like I said it was in a flight case so no need for a box. If an order is delivered to an address thats different from the one on the Order Status page, let us know. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. You should file a claim on BBB. Too many to name. Every transaction has been great (knock on wood). . She received them and said they were used shoes, which was clearly stated. EBay takes a % of your postage charged, really outrageous. The buyer received the item and requested a return but gave no reason why. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? Press question mark to learn the rest of the keyboard shortcuts. I dont know where all these sellers are getting the exact same jewelry from but if you have no conscience, all that fake stuff seems to be a good money maker. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Getting free shipping on Mercari is simple and easy! document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. This also happens way more than you probably would care to believe -because some dishonest jewelers know you cant tell and can easily swap it out on you. I need a little profit to buy more items to offer for sale. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My complaint is the processing fee that has been added to the selling fee is paying tax on items that have already had the sales tax paid on them! That is fine but what is of. There are sleazy people and good, honest people. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. So far so good. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. That one package that had been temporarily lost? Did they give your money back quickly? this is done and then they want the last 4 of his social. While you can sell stuff at Mercari, you can make some affordable purchases as well. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. Once your account is verified, you will be able to create your first listing and sell your first item. Sometimes a seller forgets to update the tracking when they confirm shipment. Mecari is in Tokyo Japan , how can the BBB do anything ? This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. Wait. I would NOT try to sell anything more than $10. There are no multi-quantity listings. Yes, Mercari does have buyer protection. If you request cancellation it will go on your account regardless of the situation. 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