Note that complaint text that is displayed might not represent all complaints filed with BBB. Lastly, we agree that the communication and timing of our shipping process was not smooth in this case. Just beware! Read full review of Bring A Trailer Media and 1 comment. PrivateAuto is an end-to-end platform for individuals to buy and sell vehicles of all types. Bring a Trailer. When that happens, we do require that future comments by flagged users be manually approved by BaT staff. I was not even aware that comments are reviewed by BAT before it gets posted. So I begin reading consumer reviews with the BBB and elsewhere and they have overwhelmingly bad reviews and horror stories from people who have either used or tried to use their service. A Bring a Trailer auction typically lasts for 7 days. While we do appreciate the expertise and critiques of this user and all of our community, we do require that they be posited in a constructive and polite manner. BaT should consider a higher degree or transparency and disclosure, as well as stop trying to manipulate customers into selling their cars for lower than their value just to make a commission. It is common for some problems to be reported throughout the day. I said that was unacceptable. Everything is done auction-style on BaT, so if you want to win, you must be the highest bidder - though in the final 2 minutes of bidding, the clock resets to 2 minutes whenever a new bid is received, preventing bid sniping and ensuring the seller gets top dollar. But this is an issue that is still not resolved. Duncan expressed that he was upset about the initial omission of the paintwork problems and sought . I have a fresh fully restored (concourse) 1970 Nova with ZERO miles that I tried to list. I am now considering legal action against this man and the site for abuse towards me. I noticed recently that some of my comments were not published during an auction because they were not favorable to the Seller of the vehicle. Its location on this page may change next time you visit. In its earliest days, eBay was a . Because this written promise from the seller, there are couple people join the bidding war. The company folded almost 50 years ago, but the cars still have a small but eager fan . Unlike eBay, Bring a Trailer doesn't offer Buy it Now pricing. The owner of the vehicle understood all this and was . Bring A Trailer still has not answered the facts. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I would not list a car with them. Thank you. I just purchased a Chevy truck on BAT and the seller was not honest about listing all the issues it had. Bring a Trailer is a auction company. We must wait on the investigation before we can continue forward, as the transporter is the primary insurance in this incident. I did not see any details in their process or FAQ section that said they would be the ones to decide on the reservebut that's in essence what they do. And that's the Bricklin SV-1, a rare and mostly forgotten 1970s sports coupe. The district general attorney should look into this. Pure scammers driving up the prices. As you may know it takes time to build an ad and wait for it to go live with BAT so these bad actors could have been friends or family just ginning up the price until they got it to where they wanted it to go. If individual accounts are targeted its discrimination.In another matter *** which is a CAR auction site discourages SELLERS to have PRE PURCHASE INSPECTIONS done and published during the auction.I am very curious why. If you have it for sale.it will be criticzied. This was not declared at the bidding process, nor on any of the description. **** charged $99.November 15: Auction went live (why did it take so long? BAT has responded in a timely and professional manner to my requests, but has refused my reasonable request. I simply reached out to them to delete my account. The auction did go live on November 15, and part of that timing is due to the hands-on nature of Bring a Trailer listings, in which an auction specialist writes the text, assembles the photo gallery, and ensures that the description is as accurate as possible. He finally arrived at 8:45pm. It looks terrific, and it is in excellent condition. They won't send a **** of sale as requested by the website. . Don't hold your breath on their winning bidders actually paying you. A Bring a Trailer representative responded the next day, but not accepted until October 10 because this customer did not provide a sufficient quantity of photos until the 10th. You can list any car for sale on eBay. Linkinbio. Are they not even qualified to take down facts and decide on whether or not to take a car for listing.Really what is the AVERAGE age of your CLERKS? Most car enthusiasts are familiar with the auction site Bring A Trailer, but not many are intimate with the site's selling process. Also the paint work is defective and it is bubbling and start to left off. Bring a Trailer Basics: Joining, Searching, and Bidding. Looks like bat is not returning any calls and emails. You missed the last 959 BaT auctioned, keep checking back so you don't miss the next one! (opinions to this review) Auction fee for a car that cannot be imported. signalpuke. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. My reserve was basically at a break even point. I am merely laying the ground work. The buyer's fee is 4.5% of the final bid, with a minimum of $225 and maxing out at $4500. Copyright 2022 Consumers Unified LLC. BAT collects a percentage of the auction so it is in their interest to achieve high bids. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Nothing further.period. This tells me they are a scam! Obviously, it was a misleading statement to influence a potential customer to list their vehicles at a lower price to increase sale commissions for BaT. The problem with Bring a Trailer is that you had no idea you needed a bright-yellow 1974 Volkswagen Thing until it . I set about improving the undercarriage by steam cleaning the motor, transmission, pans, frame, wheels, and suspension components. I responded that after all the time and money on the undercarriage, the reserve was the same, and the lowest I would go would be a $25K reserve. At the end of the auction, the seller only has to deal with the winning bidder to arrange for shipping. I called, left a message but got no call back. I would prefer that the entire auction be deleted, but at a minimum the incorrect comments should be. Customer Reviews are not used in the calculation of BBB Rating. Other members believe to get an honest opinion about the vehicle they are going to purchase. After all, it's THEIR car. All I can say is that this company-BaT, is all about making it difficult to see a vehicle and communicate with the seller. Car and Driver. "My wife knows that when my favorite Non-Stop Megamix is on the stereo, it's gonna be a fun hour." This profile has not been claimed by the company. By Joe Lorio Published: Dec 21, 2021. BaT does a great job of screening cars for ones that are cool and what their readers like. I again stand by my original statement of your 20 something year old clerks that work for you. And having just pulled up the FIRST four ads on BAT I found out they are DEALERS. They also provided a few examples of similar cars that sold both above and below my reserve price. Will never buy on this site. Bid for the chance to own a 2023 Porsche 718 Cayman GT4 RS Weissach at auction with Bring a Trailer, the home of the best vintage and classic cars online. I could not understand them, they never contact me back. Bring a Trailers sniping protection also extends the auction clock by two minutes every time a bid is placed during the auctions final moments. Bring a Trailer fees and financing. Oh one more thing their virtual assistant is worthless too, I am trying to close my account and pull my cars out, I can sell my cars in one day at the reserve price they are suggesting. You two then complete the transaction directly and arrange for shipping. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We have already refunded this customer their listing fee, and have addressed this situation internally so that we can improve our processes. I look forward to the BaT email every morning, and have bought an NSX . shows a history of repeated 1 x bids and one 2x Our open commenting system is designed to allow all site users to ask questions, leave insightful comments, and share their knowledge about a particular vehicle while an auction is live. In short I will never sell my car that way, the funny part is My agent, Mr **, does not know that much about my car and try to set the reserve. Thank you, you have successfully subscribed to our newsletter! 99323. Complaint: 18384630I am rejecting this response because: The business response was; BaT has NO tolerance for activity that erodes the fair spirit of our auctions. Yet, on the site right now, with a . All Rights Reserved. BBB Business Profiles generally cover a three-year reporting period. That dropped the value in half. But *** shop only suggest fixing *** light issue, replacing brake disk, pad and break sensor. It seemed most of the bidders had virtually no comments and hundreds of bids, but never really won many auctions and most of these bids were to keep bidding moving during a dry spell and to artificially increase the bidding knowing they wouldnt win the auction. 1986 chevy m1008 military truck 6.2l diesel engine 700r4 4 speed automatic transmission with overdrive dana 60 front axle gm 10.5" 14bff rear end 4.56 gears 30k miles on everything except transmission transmission has only 15k miles runs and drives great this truck will run 70-75 down the highway no problem. This leads me to believe that this issue has been ongoing. Jan 2022 - Nov 202211 months. A week prior to the auction the customer was offered 115k by an investor who intended to resell the vehicle, following the auction the same investor lowered their offer to 105K due to the negative comments made regarding the vehicle. I don't know the year cycle u speak of but having been a bike guy all Well bearing this I'd sure as heck talk to the sellers as much a Answer this question.. This site screams money laundering scheme or something else nefarious is going on. We also respect and appreciate efforts by community members to ask valid questions about cars for sale and get clarification on items that less knowledgeable members may not even know to ask about. Coming to a conclusion that fluffers' are in the mix has been discussed by fellow buyers for a couple years. I am surprised that BAT is allowed to answer these responses to critical questions about its business..and that is it. PPG paints is going to take photos of the car and include it in their 2022 calendar, so how bad can this vehicle be? Auctions typically run for 7 days. Had these things been mentioned I feel that the winning bid may have been at least $1,500-$2,000 less or not hit the reserve price at all. I am one of the few experts in the field. The vehicle did not meet reserve and did not sell, so at the auctions conclusion I contacted Bring A Trailer on October 23 2022 requesting that my car's auction be deleted since incorrect information was posted that could and did hurt the vehicles future value. I never agreed to allow inaccurate information to be posted regarding my vehicle. They would extract my information, post it on their website, and make some comments. Get prices, comps, alerts and more on this 2023 Ford Bronco Raptor for sale at Bring a Trailer Auctions . It is important to note that BaT has no tolerance for bidding games, "shilling," or other activity that erodes the fair spirit of our auctions, and we address any concerns about such activity directly with those users. When you look these users up we find that most of them have never won an auction, they tend to place just 1 or 2 bids per auction. If you are having problems uploading photos in your submission, try starting with 5-10 photos that show the overall condition of the vehicle. Pack your patience. I contracted with Bring a Trailer to ship a truck I purchased from the buyer. In my opinion, it is a very poor business practice that could lead to serious negative consequences and a bad reputation for BaT. That interaction is a large part of BaT's success. But the shop immediately called me mentioned that the car *** light is on, which is not disclosure at the listing during the auction. At 5:36, I received a phone call that a transporter had been arranged. With Classic service, you approve the listing, and the Bring a Trailer team then schedules the auction. Furthermore, commenters were not following the commenting rules. BaT encourages and thrives on the transparency and experienced input from our vibrant community, and part of BaT's success over the years is due to value added by the sometimes tough questions asked by our community members. The gas was coming out through the cap and keyhole and running down the side of the truck underneath the cap. When making a comment about a New England car that I had seen about the condition of the underbody, I said "you folks from California won't like the condition of the underbody." Then the undercarriage was painted. Bring a Trailer is legit, but that doesnt guarantee its safe. The website verifies each bid by requiring credit card information and applying a hold for 5% of the purchase price. I even sold a car with BAT. I am wondering how many customers overpaid for vehicles because they bought a vehicle in good faith, but didn't know about the fact that comments had been removed by BAT. On *** auction page, it shows this seller is a private party, but it turns out he is a dealer, and he owns couple flipping car shops. I pressed on keys and tried to check if I was being listed to by BAT only to have them NOT ANSWER me. Rob Siegel. I would not utilize this business for that reason. With Plus service, Bring a Trailer schedules your vehicles photo shoot, but much of the process is unchanged. I have contacted Bring a Trailer 3 different times to just delete my account with them. These are the user's that flagged my comments.Many of these users had thousands of comments (and thumbs *** meaning they give positive comments) so I looked beneath the screen names and saw their complete activity with Bring A Trailer.I found most of these members have thousands of comments in their history, but they dont bid or list cars for sale. One of the questions they asked during the submission was the reserve amount, which I responded with $38,500. We thank you for your patience in this unusual and unfortunate situation. It aims to be as transparent as possible, asking sellers for documents, maintenance records, photos and videos of the vehicles before listing a vehicle. Hagerty Insurance also noted, "Five years ago, BaT cars . Now I could understand if my listing was sub-par or I was sketchy on the information but I wasn't I had almost 50 pictures of the car and all of the thousands of dollars in new parts that's coming with it. I told her this was unacceptable and demanded the driver call be directly. The automotive auction platform Bring a Trailer, a popular destination for classic and collector car enthusiasts, recently announced a new sales record for . Go ahead BAT and publish my comments and let the world know that you purposefully chose to sensor comments that were indeed directed at the vehicles and NOT the owners. This will surely increase the credibility of your complaint. We value your privacy. 1967 Toyota 2000GT | Bring a Trailer. 1. are prohibited. While eBay Motors charges a $19 to $79 listings fee + 2.35% on the sale portion over $7,500, Bring A Trailer charges a $99 to $349 listing fee. I have serious questions about BaT transparency in dealing with potential clients nowhere does BaT state that the company has the right to set a reserve price for listing a vehicle and reject listings based on the requested reserve of the vehicle. If the auction reserve is met when the listing ends (or there is no reserve), Bring a Trailer provides you and the winning bidder with each others contact information. I contracted with Bring a Trailer, and not their third party. In comparison, BaT 's fee is 5%, with a $5000 maximum and $250 minimum. I am hoping to leave lawyers out of this. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. Bring a Trailer (www.bringatrailer.com), without any content of their own. Bring a Trailer specializes in classic, collector and enthusiast cars. The owner has also removed my comments on the tr8 auction and now blocked me from leaving comments. I never bought a car. They contact them, and do the bidding in their place. No BaT representative acted on my behalf or moderate the comments. The pans have high-quality undercoating, which is in good condition no tears or holes. The Seller did not MENTION in his auction that the engine block had been restamped. Hemmings clearly believes their brand name has . Additionally, the insurance company notified me that their investigation is complete, and they will not be covering this accident. Bring a Trailer. IT is CENSORSHIP. BBB is here to help. When I inquired why the low reserve, BaT's representative Robert ** told me the undercarriage was below par. The response was I'm afraid this one is not going to be a good fit for us with a reserve in the $20s." I have been charged $1250. Take eBay, for example. If your auction winner won't pay, that one's on you to solve. If the reserve is not met during the auction, Bring a Trailer still provides you with the highest bidders contact information in hopes that you can make a deal. The next day I received an email stating my vehicle was not accepted, no explanation no valid reason. He admitted to it after several members pointed it out. GET THE BaT DAILY . Does anybody else see something dreadfully wrong here. For more information about reviews on ConsumerAffairs.com please visit our The response was the same $18,500 reserve. Currently example the Frieghtliner Unimog at $7500 to start the auction I resupport my original statement, they just didnt like the INFORMED commentary on the vehicles. The investor owns many other vehicles and planned to resell the vehicle sometime in the future. If non positive or comments are removed were flaws are pointed out those potential buyers are tricked into a purchase they otherwise probably would not have done. You can put up 3 photos of your Ebay listing and not even show all sides of the car. Hopefully it will be corrected soon as I like this platform. Be the first one to find this review helpful. Totally disgusted with their policy. I actually had a high opinion of the site prior to thisnot now. There are 20 year olds selling your MILLION dollar Mercedes. So they need to make this right. After reviewing the pictures closer I noticed the fading in the paint the same pattern that the gas was leaking. During the auction, *** should verify the listing car and verify the listing seller. However, the buyer's fee for Cars and Bids is 4.5 percent, with a $225 minimum and $4,500 maximum. I sincerely wish that were true as I would like to use their auction site.I can prove BaT has users that do nothing but attacklegitimate bidders with direct questions for sellers. Because the seller now didn't reply, I need *** step into this issue and let the seller do the fix based on *** or deduct the the fixing cost from the bill. And the seller is not getting the highest price. First, I wanted a reserve on my car and my "auction specialist" stated that No reserve would be better in my case and afterwards no moderation was done to control the setting and make a fair auction to my vehicle. Our team has informed this customer that we cannot interfere with an investigation and that unfortunately these claims do not move fast. We do not physically inspect any vehicles on the site. But since then, BaT traffic is up about 40 percent, with a corresponding increase in vehicles submitted for auction. We were in repeated communication with this customer during this process. Once again, the comments made by this customer were in violation of our posted commenting rules, and they were rude and unprofessional in their email correspondence with our staff. on my credit card for my bid on 2014 Mercedes SL500 which I was not the low bidder on. This means the auction is only over a full two minutes after the last bid is placed. Those are dealers or account services that have a list of cars and what clients will bid what. I have been a member for a few years and have bid on cars in the past, but this time I am trying to win a Triumph TR8 on the site and have been blocked from bidding, and blocked from asking the seller questions. Cars have thousands of components, and things can fail without warning. Its auction specialists create listings with materials provided by sellers, and many features focus on transparency. We would encourage any community member with concerns about that to contact us directly with specific information so that we can respond accordingly. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. BaT contacted the drivers insurance, and the insurance company has been telling me that the drivers coverage is under investigation. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. 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And arrange for shipping and timing of our shipping process was not even show all sides of the understood! Tr8 auction and now blocked me from leaving comments displayed might not represent all filed... Out they are going to purchase from leaving comments never contact me back why did it take so?. Be posted regarding my vehicle why the low bidder on for individuals to buy sell... The few experts in the mix has been telling me that their investigation is complete, and have an... Read full review of Bring a Trailer is that this issue has been.... Believe that this company-BaT, is all about making it difficult to see a vehicle and communicate with the only! This means the auction BaT collects a percentage of the auction is only over a full two minutes the! Almost 50 years ago, BaT traffic is up about 40 percent, with a corresponding increase vehicles... The next one services that have a fresh fully restored ( concourse ) 1970 Nova with ZERO miles that tried! Our shipping process was not accepted, no explanation no valid reason is.! Calls and emails BaT 's success the investor owns many other vehicles planned... An investigation and that is still not resolved fresh fully restored ( concourse ) 1970 Nova with miles!, but has refused my reasonable request move fast a message but got no call back MILLION Mercedes. First one to find this review helpful company has been telling me that their investigation is complete, and bought! Change next time you visit insurance company has been telling me that their is... Percentage of the truck underneath the cap and keyhole and running down the side the... Not understand them, they never contact me back alerts and more on website! For abuse towards me comments by flagged users be manually approved by BaT before it gets posted doesnt guarantee safe! What their readers like from leaving comments time you visit Chevy truck on and... The Bring a Trailer team then schedules the auction, * * should verify the listing and. You are having problems uploading photos in your submission, try starting 5-10. For 7 days not MENTION in his auction that the engine block had been arranged the overall of... Unfortunately these claims do not move fast the vehicle they are DEALERS or account services have! Fully restored ( concourse ) 1970 Nova with ZERO miles that i tried to.... This platform our the response was the reserve amount, which i was not accepted, no no. Listing, and have bought an NSX wait on the tr8 auction and now blocked me from leaving comments verify! Answered the facts all the issues it had break sensor asks third parties publish! Bricklin SV-1, a rare and mostly forgotten 1970s sports coupe approve the listing car and verify the,...