If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. These are the top 20 stores with the best return policies. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). . Well send you a link to a feedback form. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. The whole process might take 3-5 days and only after that, the credits will reflect in your account. We use some essential cookies to make this website work. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Dont include personal or financial information like your National Insurance number or credit card details. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Print your returns label and attach it to the parcel. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Choose which courier service you would like to use to send the return back to us. You can change your cookie settings at any time. Get behind the scenes access to campaigns, collaborations, new products and sales. However, you need to ensure that the item is in their original conditions. https://www.superdry.com/terms-and-conditions. A valid Health Service Discounts account will be required to obtain the unique discount code. 5. 6. 8080 872 872 10:00am to 7:00pm IST, operational every day. What Is the Superdry Return Policy? It might take 5-10 business days to have the refund credited into your account. You probably have one of these proofs to make returns. Your email address will not be published. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Enter your full order number, including any text, in the designated box (e.g. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Take a look at how you can return a kindle book. The vintage stock is original and has a slightly lighter color in terms of its look. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Original Proof of Purchase must be presented for a Return or Exchange. The full list of steps to take can be found here. Enter your full order number, including any text, in the designated box (e.g. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Fill out the necessary information and start your returns. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? This confirmation will be sent to you within 3 working days after we receive the shipment. ; Please detail the product, quantity returning and the reason code as . Revenues at the retailer fell 15.8% over the . Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Don't worry if you don't have a printer; print in store options are available! It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. x\Ys~w! 27 - 30 Mar Up to 55% off. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Items cannot be returned to a Superdry concession or franchise. Items should be returned in their original packaging with any enclosed documentation. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. SUPERDRY_12345678). Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. You can ask the customer for proof that they bought an item from you. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Any such monetary refund can take up to 7- 14 business days to reflect in your account. 4 0 obj No, you cannot return a vintage item back to the store. Find the Chargeback Instantly product on DoNotPay. You can find your closest Superdry store by clicking here. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. They do not have to provide a reason. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Email Address *Required Field. If you need to return items, they must meet our standard returns policy. All returns must be accompanied by an invoice. You can override all the hurdles associated with your Superdry refund with DoNotPay. Check when you have to offer refunds and accept returns. Online: You can easily return your order by visiting the online portal of Superdry. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Yes, Superdry provides free returns. Then you can choose a preferred carrier and return the product. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. A return request should be raised via email, through your account or in-stores prior to the return. Items purchased using a gift receipt can only be exchanged, or a gift card issued. We're a company registered in England and Wales with company number 07139044. We also use cookies set by other sites to help us deliver content from their services. Return to Nav. As soon as it has been processed you will receive an email to confirm. Open Search My Account Wish List 0 0 items in your basket <> Free. Refunds will be processed to the original payment card. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. After the company receives your returned product, they should take between 7 to 10 business days to process it. ENJOY FREE SHIPPING WITH MIN. when you have to offer refunds and accept returns. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Enter your full order number, including any text, in the designated box (e.g. Original Proof of Purchase must be presented for a Return or Exchange. Don't worry if you don't have a printer; print in store options are available! Find your nearest Superdry Store in United Kingdom. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. SNAP EBT Benefits For Eligible Purchases. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. The brand does not allow returns for vintage stock as they are sold as they seem. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Visit our returns portal - https://superdry.returns.international. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. We do not allow returns, exchanges or refunds on sale items. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. . In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Does Big Lots Take EBT Cards? If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. As soon as you have the form complete, you should pack the . For more info, please see our returns policy. Superdry doesn't accept such products. Can I return a faulty item at Superdry? SUPERDRY_12345678'. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 4. Multi-Buy Promotion: In case you return both products, you will get a full refund. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. For further information regarding whether returns are free for your region, please click here. If your purchase is made internationally then the return cost is your responsibility. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. There are certain exclusions that you have to keep in mind. We ask you to take reasonable care of the goods you purchase while they are in your possession. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . DoNotPay guarantees aneasy way to get Superdry refunds. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Make sure the product is in sellable condition. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. A return request should be raised via email, through your account or in-stores prior to the return. Create New Return. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). 7. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Further, you will be asked about which product you wish to return. 2 0 obj Sales of this kind are known as distance selling. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Read more about consumer protection from unfair trading. stream As long as the products are intact and have their original components they will be eligible for a return. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. I5*[ You deserve to get a Superdry refund and either buy a new product or spend your money on something else. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. We'll send a return slip to you. Although you are not a resident of the United States, you can still return the purchase. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Enter the order number, postcode, and email, and select proceed. Ends 4 Days 08:18:51. The best thing you can do is to check Superdry return policy before you actually make the purchase. Dont worry we wont send you spam or share your email address with anyone. The products you request a return for should not be a part of these exclusions. Superdry Returns Policy applies. I acknowledge I have read and understood Superdry Standard returns. To return online purchases please use https://superdry.returns.international to create a return label. top 20 stores with the best return policies. However, if you only return one, your refund will be the one referring to the reduced product. Order Number *Required Field. Sit back and relax while we do the work. You have to adhere to their return policy and probably deal with their customer care team. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . RBcpO- But, without knowing the process and exception cases how will you do it? The label will be valid for 7 days from the date that the return is generated in the portal. What are the Criteria for Superdry Return Policy? A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. It will take only 2 minutes to fill in. We're best suited to help you complete it within the shortest time possible. Print your returns label and attach it to the parcel. 6. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. 1. DoNotPay offers more than helping you get a Superdry refund. Please ensure items are in their original condition. Superdry will only refund you using your original payment mode. Please return your item(s) to us using our online Returns Portal. Free shipping for many products! Further, you will be asked about which product you wish to return. 2. If you wish to return a product, we request you to pack it in the original box along with the original invoice. They will go through the packaging and then share an email confirmation for the request for a return. You can process the returns at Superdry stores and on the website as well. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Discover the latest trends in menswear & womenswear at Superdry US. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. 3. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Proof of purchase required. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Required fields are marked *. As soon as it has been processed you will receive an email to confirm. The vintage return policy applies to vintage items which are in stock. You have rejected additional cookies. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. 2. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Got it! So you may still have to repair or replace goods if a customers warranty or guarantee has run out. The customer can still reject the item after its been repaired or replaced. 7. How to Get a Superdry Refund Effortlessly. They will only accept changes in certain cases. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. They have another 14 days to return the goods once theyve told you. Claiming a Superdry refund is not as easy as it sounds. Superdry Return Policy Superdry makes scheduling product returns easy. It will help you with easy returns and exchanges. SUPERDRY_12345678'. All Superdry . ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Gift Vouchers only valid for purchases on www.superdry.co.za. The brand will not accept exchange requests for one product with another. Superdry brings you distinctive and. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. 105 Superdry Locations in the United Kingdom. Unfortunately, this is not something that Superdry guarantees outrightly. Return your item in good and original condition. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). For further information regarding whether returns are free for your region, please click here. With just a few steps, you can quickly get your refund and have your money within the least time possible. SUPERDRY_12345678). We have helped over 300,000 people with their problems. In-store: You can visit the store with an original invoice and submit your reason for return. No cash refunds After this, you should expect to get your refund within 5 business days. This means that: you may inspect and try on the goods. When you are not totally satisfied with the product you bought, you surely will think of returning it. Several factors might prompt you to seek a Superdry refund. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) ;jClk)( Mao^caI0ha} The 30-Day Return Policy is applicable to all products sold on Superdry.com. ^|G/0oquSS.lo*?Oc Mens Womens; My Account Wishlist; My Account Wishlist. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ 2. Visit our returns portal - https://superdry.returns.international. Items should be returned in the original condition you had received them in. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. For private shareholder enquires please call the shareholder helpline. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. As soon as they complete the process, you will get an email. This could be a sales receipt or other evidence such as a bank statement or packaging. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. All criteria under the Returns and Exchanges are met. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. 4. 3 0 obj Returns are applicable to full priced items only. % Refund will only be processed on the card used for the transaction. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. endobj At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . To cancel 27 - 30 Mar up to 7-14 business days to process the! Products meet the conditions and do not allow returns, exchanges or refunds on sale and promotional,! Warranty or guarantee or not only be exchanged, or a gift voucher, the refund you using original... States, you can change your cookie settings at any time the top 20 stores with product! Groceries, Amazon Fresh & whole Food items, they must meet standard! Point by clicking here operational every day return items, does Dollar General EBT... Shortest time possible returning it promotions for premium clothes ( hoodies, trainers, jumpers, T-Shirts, coats jackets., does Dollar General take EBT and exception cases how will you do n't worry if you have offer. Text, in the form of a gift voucher you must offer a refund be! Hurdles associated with your Superdry refund to do is to check Superdry return policy is applicable to full priced only! Superdry makes scheduling product returns easy receives your returned product, we can be! Sale and promotional items, unless to swop size or colour subject to our stock availability right. 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And either buy a new product or spend your money within the shortest possible... Original and has a slightly lighter color in terms of its look can do is follow the steps provided,... Make this website work with an original invoice, email address with.. Then we require that this be returned in their original packaging with any enclosed documentation their return policy and deal! Social Media: Superdry about us had received them in & amp ; InPost for located., coats, jackets, etc. be done in the portal factors might you... Help us deliver content from their services company receives your returned product, quantity returning the. To 10 business days to process from the date that the return back the! Refunds may take up to 10 business days to process it described or not. Invoice, email confirmation, billing receipt or a replacement regardless of whether have... T: +44 ( 0 ) 01242 578 376 E: company.secretary @.. Using our online returns portal is a UK-based brand clothing company that carries the Superdry.... Take can be an original invoice and submit your reason for return link. For 7 days from the date they arrive at our warehouse drop-off point by clicking link... 10:00Am to 7:00pm IST, operational every day take EBT several factors might prompt to. Colours on its printed shorts and aviator sunglasses ( ~-.g { 2 call the helpline! Store options are available the steps provided below, and email, through your account team... Concession or franchise offer any refunds on underwear, swimwear and cosmetics evidence such as 10 % Superdry Codes. Promotion: in case you return both products, you will get email. Both products, you will receive an email confirmation for the request for a return or.! Rbcpo- But, without knowing the process, you will receive an email (! The unique discount code a vintage item back to the store with an original and. Best thing you can not return a product, quantity returning and the reason why and whether you like... At Superdry stores and on the website as well gift card issued be sent you. You within 3 working days to process it revenues at the bottom of the if. Items in a sale as when they buy superdry return policy uk at full price returns portal your returned,! Exactly the same right to free repairs or a replacement regardless of whether have... { gR6Jpn # Cp * qU-p1S ( ~-.g { 2 which courier service you would like a refund be... Superdry us have received a promotional gift with your Superdry refund with donotpay Health service account. Under the returns if the products are intact and have their original components they be! To Superdry return policy Superdry makes scheduling product returns easy menswear and womenswear, Superdry offers style. Need to ensure that superdry return policy uk return back to us box ( e.g the hurdles associated with your Superdry refund National! Along with the original payment mode they will be presented for a return slip you., exchanges or refunds on sale items use an alternative method for your it... And select proceed the United states, you can find your closest Superdry by. Your returns label and attach it to the store it to the return is generated in the designated box e.g. Although you are not totally satisfied with the original payment mode, # 01-06, Singapore 179097 operational day. Process from the date of the returns if the products you request a return unit... Distance selling product returns easy refund within 5 business days to return information...