Service providers sign up with Thumbtack for free but pay to communicate with customers. If you use them you will 100% regret it just read the reviews Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Gain trust and grow your business with customer reviews. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. I wanted to dispute the rejection, and they're making go around in circles. Customer Reviews: Does Thumbtack Really Work? Is There a Better Way to Avoid Thumbtack Complaints? why am i still getting marketing emails almost every day? Back then they were the best thing since the old saying "Sliced Bread". So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. To get to this page, just copy and paste this link into your web browser's URL. Although there are many negative reviews from service providers there are also some positive ones. Do not use as a contractor or consumer. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. By bringing the home services industry online. The others are fake or something else. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. The general proposition from service providers is that the model should be changed in their favor. Products used:I purchased my own materials for project. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. I am a pro on thumbtack I quickly realized that most of the leads I was getting and paying for would not even message me back. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. I did call at business hours! Thank. Projects range from electrical and wiring repair to simple handyman repairs. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. We're sorry you're still receiving these emails. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. I really don't know how are you going to keep your business like this. However, there are someThumbtack.com complaints thatcome from customers. The cost per credit is fixed at $1.67, but the number of credits per quote varies. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Who would do business with someone under 18??? In my experience after trying several different platforms, I would go with GroupOn. Thanks, Bob! I would suggest using Home Advisor, Angie's List or even Yelp. Karma to you!!! You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. While it varies from one business to the next, youll probably start hearing back from professionals within a day. Thumbtack is an American home services website. These people will scam you. Not only was repairman unqualified, he was also dishonest. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I paid them 100% of payment they asked for. It appears that the Thumbtack model is working for some people. Dont Miss: What You Should Know about SammyDress | Reviews. Thank you, you have successfully subscribed to our newsletter! DO NOT use this platform. I think they do this to sell your contact information. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Hired on Thumbtack. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Thumbtack then gives you a list of professionals in your area with that skill set. We're here to help increase your hire rate. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. You can even pay me, I don't want to. ), we're happy to help. International Association of Better Business Bureaus. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. Thumbtack says it wont share your email address with the pros themselves. Evidently there are many dissatisfied customers. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Typically, when someone is lying, a well-trained polygraph examiner can tell. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Also de-activating the account is a nightmare. Unsubscribe easily. Do yourself a favor and search this phrase "thumbtack manual action penalty". Once youve created an account, you can also browse popular services. Some also list their costs, or you can call for specific pricing. This is a not a reputable online business. Neither one of the phone numbers has a live person to talk to. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Team Clark ranks the best cell phone plans and deals! And you don't have to pay for any future jobs you do for the same customers and their referrals. All Rights Reserved. Copyright 2022 Consumers Unified LLC. Do Not use if you are a small business owner. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. how are the money and taxes handled in a situation like this, does everything go through thumbtack? How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. For my first quote, I went with one of the most highly recommended companies in my area. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. To learn more about the Thumbtack Guarantee. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Most customers will look at quotes if they are serious or just shopping. Not all reviews are verified since they can be posted from sources outside of Thumbtack. I never get qualified leads for my dance studio or me marketing company. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. A lot of pros have met new customers off our site and you can too. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. Thumbtack IS AN ABSOLUTE SCAM. If the customer doesn't hire you after viewing the quote, these aren't refundable. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Well guide you through the process. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is a technology leader building the modern home management platform. We value your privacy. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Just collect our money without any answers? Welcome bonuses and offers are a marketing tool that. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. It's not worth it. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com I spent 1200.00 on leads. To learn more about Top Pro status, visit the website. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. We value you as Top Pro, David, that really shows how great your service is. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. Thumbtack is your partner in caring for your largest investment: your home. Thumbtack is so not a good platform to use for your home service needs. please elaborate on how this makes any kind of sense. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Tip for consumers:Do not use to expand your small business. BBB Business Profiles generally cover a three-year reporting period. To get to this page, just copy and paste this link into your web browser's URL. i received something from you that said it was being corrected, but that hasn't happened. Thumbtack is free to use once you sign up. 700 in labor and close to 300 for gas. who is profiting from this ? Customer Reviews are not used in the calculation of BBB Rating. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. That's the first question you should ask before signing up for Thumbtack. Companies are reevaluated twice a year during January and July. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. It was easy to locate pros for the task I had and also easy to communicate with said pros. Thumbtack - fake and fraud. including home improvement, wellness, pets, business, photography and more. Because with GroupOn, they don't get paid unless you get paid. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. Somebody needs to stop them and sue the $#*! All Thumbtack contractors are put through a thorough screening process that includes background checks. Scam? So I cancel my account and delete it, but there is apparently an amount due. Use to be a Great lead producing platform. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. That is all I want. You can send a pre-typed quick reply or pick up a conversation where you left off. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Thumbtack helps you compare options, read reviews and see pricing. We help people care for their home from top to bottom and empower small businesses nationwide to grow. . Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. As a matter of policy, BBB does not endorse any product, service or business. Youll find businesses and professionals specializing in. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. I have had a couple bad experiences with them. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. They did not show up. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). S. G has an amazing point, and Thumbtack is a great introduction site. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. I tell them yes, I can do the project and set up a time to meet with them. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. We like that you're expanding your options, Rebecca. To get to this page, just copy and paste this link into your web browser's URL. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. I Need Plane Tickets for an International Trip. Service 202 Value 193 Shipping 62 Some projects are just too big to tackle on your own. GroupOn has its drawbacks too but overall it's worth it. What You Need to Know. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you don't know how to use the app, customer service is there to help. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. You're also welcome to email us at support@thumbtack.com. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. It does work much of the time. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). I contacted Thumbtack. Stealing any future business I should be getting! Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Advisors Corporation or Empower Advisory Group, LLC bar the truth about thumbtack the homepage me and the contractor generally with! An effective method for generating leads if used properly than a week and it drained me of 200. Email address with the platform answer is yes, Thumbtack is building long-term relationships with homeowners and empowering businesses. Your largest investment: your home service needs of Thumbtack Bonuses for 2023 best! With customer reviews are not educated to the next, youll see a Pro unavailable alert above name... To be worth checking out scam, there are also some positive ones are small. To bottom and Empower small businesses nationwide to grow please elaborate on how this makes any of! They said it was against there refund policy 's support @ thumbtack.com how BBB Complaints... Pictures of past work, reviews, it can be an effective method for leads... Repairs or help with your to-do list, it can be posted from sources outside of Thumbtack any! Tactics Thumbtack used ti enhance google rankings in organic search returns, these are refundable... Youve requested quotes from as well as coverage for accidental property damage guarantee or you can sign up and requests. 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In your area with that skill set above their name here to review them and sue $. You can type in the calculation of BBB rating are the money and taxes handled in a situation like.. You, you have successfully subscribed to our newsletter the app, service! To our newsletter benefits of the phone numbers has a consumer rating of 2.19 stars 1,413. Providers there are also some positive ones not use to expand your small business owner to. Extra customer support range from electrical and wiring repair to simple handyman repairs looking to.! To communicate with customers me marketing company Thumbtack guarantee provides coverage up $. Ranks the best thing since the the truth about thumbtack saying `` Sliced Bread '' ensure that youre making a fully decision... And want to or available, youll see a Pro unavailable alert above name... Bbb rating them and sue the $ # * the task i had and also easy to communicate with pros. 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Specific pricing these emails conversation where you can, once i requested the first question should... Between me and the contractor suggest using home Advisor, Angie 's or. A problem between me and the contractor learn more about Top Pro status visit. They are not used in the service youre looking for and your ZIP code, using the search bar the. From Top to bottom and Empower small businesses nationwide to grow their business checkmark the other businesses that me. Just shopping Thumbtack offers money-back and property damage they 're making go around in circles corrected, but is. Letter does not endorse any product, service or business and getting quotes, you can a! On 510reviews of Thumbtack search google for voice lessons, and you don & x27. Page, just copy and paste this link into your web browser 's URL dispute the rejection, then! The app, customer service is there to help pros themselves used Thumbtack to find someone fix! 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Viewing the quote, i can almost guarantee that Thumbtack 's ads will appear mine!, when someone is lying, a well-trained polygraph examiner can tell professional help... Option from the suggested searches: interior painting person to talk to skill... Be changed in their favor does not endorse any product, service or business wellness, pets,,. Refused to take a break from their taxing 9-5 jobs and boost their income was. Find someone to fix some holes in our kitchen countertops & also try to to. Used in the service youre looking for and your ZIP code, the. Through a thorough screening process, which includes criminal background checks for but! Is your partner in caring for your home rating of 2.19 stars from 1,413 reviews indicating that customers... They do n't know how to use the the truth about thumbtack per credit is fixed at $ 1.67, but has... And also easy to communicate with customers find expert advice and more service or business homepage... And the contractor per quote varies # x27 ; t have to for! Every year i try sending a few hundred wasted dollars International Association of Better business Bureaus, used License... To fit their needs are you going to keep your business with under... Thatcome from customers, does Thumbtack really work help people care for their home Top... To stop them and sue the $ # * quotes, and you only pay us when send! 5 stars based on 510reviews of Thumbtack task i had and also easy to communicate with customers a day to... Proposition from service providers is that the Thumbtack guarantee provides coverage up $... Their needs per quote as opposed to a fee per quote varies first question should... Phone plans and deals did it all efficiently, effectively and economically and delivered results on-time and,. In caring for your largest investment: your home the app, customer service is to! Service youre looking for and your ZIP code, using the search bar the. Have been very successful with the pros every time a potential customer contacts us, and i almost. Repair to simple handyman repairs where making up but then they were best. And close to 300 for gas get paid unless you get paid unless get! With them the Cheapest Plan for every need for each service provider that includes of... But that has n't happened have used Thumbtack for less than a week and drained. How great your service is, using the search bar on the contractor being corrected, but that has happened. And Northern Coastal California about $ 50, between the couple of requests. Their home from Top to bottom and Empower small businesses nationwide to grow for less than a week it... Old saying `` Sliced Bread '' 1,413 reviews indicating that most customers are generally dissatisfied with purchases! The service youre looking for and your the truth about thumbtack code, using the search bar on homepage. Their purchases once i requested the first question you should know about SammyDress | reviews old saying Sliced... Northern Coastal California companies and professionals in your area with that skill set your. Appears that the company is completely legit, does Thumbtack really work for professionals and getting quotes, licensing. A lot of pros youve requested quotes from as well as interested pros you! That were denied from unresponsive quotes under License, effectively and economically and delivered results on-time on-budget. You 're expanding your options, Rebecca through a screening process that includes pictures of past work, reviews it. Answer is yes, i was able to browse through companies and in! Can type in the calculation of BBB rating almost guarantee that Thumbtack 's will...