I didnt see anywhere how I get paid when an item sells. Got any questions or want to share your own experiences with Mercari? Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Read about their experiences and share your own! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Dates of occurrence: 4/27/2022 and 9/27/2022. I feel that this is a scam, I sold the items and what my share. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips Purchase details | Read 17,181-17,200 Reviews out of 18,082 There is no buyer protection and we will not be buying anything there in the future. The seller dropped off the item to USPS instead of UPS. It's easy to list but very hard to get views. The worst. I also shop on eBay pretty often I explained my case to Mercari and they sided with the buyer. 03.3k views Report. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Their product just needs to be believable for 3 days. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Date of experience: November 03, 2022. That lady sounds insane! I have an item I want to return for the reason it is not as described. They wanted photos from every possible angle within 24 hrs! So far I have no bad experience Ill definitely stay away from this site due to everyones feedback. Anyone have a similar experience. Again I ask unfair or just smart? This was my first time using the website for a purchase. That is crazy the offer only lasts 24 hours ! Its an unfair practice in my opinion. Hey Bob, I have had very good experiences with Mercari so far. Thank you. People are going to prison, but I had to do most of the work myself. They have some great deals on designer jeans & clothing. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Save yourself some real money and buy on eBay. I wrote to Mercari about the shipping thing. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Your experience can help others make better choices. Hi Jennifer I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. Read full review of Mercari. So because I didnt meet their request for photos in time they denied my return request. They said I didn't respond, but I did, with narrative and photos . Overall rating. I do love eBay money back quarantine , but I never sale on eBay only as a buyer And they gave me a 5 percent coupon. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! Create an account to follow your favorite communities and start taking part in conversations. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. Customer service is horrible at best. Theres a seller on Mercari that clearly uses a popular store as her inventory. 198 reviews. Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years trusted seller, item that I want, cheaper than normal but still reasonable; never comes. The second computer has never arrived. [protected] This company is nothing but a scam. There are no flat listing or hidden charges after the sale has completed. The action you just performed triggered the security solution. Now that you know their marketplace guidelines, lets get to know their policies. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. I don't wanna change it now. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! I shipped my item in said condition, same day - within the same hour. The seller loses both ways. Regarding buying on MercariI have purchased a number of items (maybe 12?) How is anyone too professional? A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. They are not expert and anything that they do. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. LUCKILY, I did not mark the item delivered only by pure chance. To make a long story short, mercari cancel my item. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Seller posted a confusing description. I feel that this is a scam, I sold the items and what my share. When Yes! Stop stealing from people. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. If they bought it on the morning of 23 and I sent it on the 25th. Thats crazy! My package shows only the first shipped entry without any updates. deception and unfair business practices. Im never gonna sell anything to people with PO BOX address again. A similar thing happened to me as a seller on ebay. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. After logging in you can close it and return to this page. Then Mercari said it was over their 3 day allowance for returns. Instead, my account was deleted in the middle of the night on a Friday. The bad thing is this seller had over 50 completed transactions with fairly good feedback. I went through paypal to get my money back. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. It would not power up. This will surely increase the credibility of your complaint. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Never had a problem with ebay! Check the reputation of Mercari U.S. based on 20553 Reviews. Buyers in Mercari scam regularly break policy but support does nothing. I bought a camera lens and asked if it fit my camera. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. Shipping was slow. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. I replied immediately with proof of the faulty claim. I recently was given a bad rating because fedex was running behind like I control their business. Mercari is NOT SAFE. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. It does not reflect poorly on the seller who did not provide the product. Its obvious as you can see them on the stores shelves, & see the store background. Let me know what items you wanna sell? It was the weekend and I could not do it. I contacted Mercari and let them know about the fraudulent description. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! And, given your blog is WHICH IN TURN CLOSED THE CASE. Too many . Looks like absolutely nothing was done. Hopefully never Im also so grateful that Arslan posted such detailed info. Bob Taylor (Keep on Punching). Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. now returning it for no proper reason and they approved her request Desired outcome: He was so thankful and happy about the news. I think Mercari is a poorly run business itself. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. My wife bought an outfit with holes in the leggings and reported it with all the required photos. The fellow would never ship the item. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Huh? Then they changed their name to peach claiming to be a supervisor. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. I literally went back and re read the description, this woman was straight gaslighting me. If you want a luxury experience then go pay the actual price to buy it new from la mer. I have tracking that proves the item arrived early. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. shut down quick and shows making 1 sale but item got shipped to my house and a lady that supposedly got shirt put good review on mercari but shirt was sent back without asking for a refund. I am very impressed with the platform and those the sellers so far. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. The seller was going to ship on Dec. 28th, Mercari was not able to help. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Thanks for sharing your experience with Mercari . Mercari is generally safe but it is not completely risk-free. Just like most other selling sites. I never received a call. Had sold to in the past 3 years an outfit with holes in the middle of the one! Never gon na sell over 50 completed transactions with fairly good feedback $ 2 processing for! Thing is this seller had over 50 completed transactions with fairly good feedback the sellers so far your experience... 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