The XRE-00021 code is a tuning error. Go to Recordings and select Recently Deleted. Editorials Xinifty is a joke for customer service, they can see I have called before.. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. DishAnywhere I'm totally angry. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. I want my phone to do that again please help the clueless courtney. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. I rebooted the box, that made no difference. You can also contact tech support for assistance. Was my issues solved? We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Additionally, the article above may have other troubleshooting information. iPhone DO NOT GET XFINITY! Bravo TV One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. Mobile This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. I even decided to try buying my own router for $350. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . We may earn a commission for purchases using our links. Mobile After this period, the fee may increase without warning. Slideshows Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. Asking me to say what my issue is. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". When you get error XRE-10000, it means your account is missing the correct rate codes. I do have a subscription and verified that with Xfinity. Swipe upwards on the preview of the app until it is no longer on the screen. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. The problem could be happening because the channel is not available. First, make sure the gateway is broadcasting a Wi-Fi signal. I hope this helps. Please contact the moderators of this subreddit if you have any questions or concerns. Comcast Cares elevates your issue to phone support if they cant fix it. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. Thank you, you have successfully subscribed to our newsletter! Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. Restart your set-top box by holding down the power button for ten seconds. It says it didnt get that, would I like to text for help or speak with a rep. xFi Pods are Wi-Fi extenders designed to combat dead spots. Look for that input number above the HDMI port your cable box is using. Unsubscribe at any time. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. Famous Playback Issue 3022 2022. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. Could you tell us more about your concern? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. The last week my recorded TV shows have not run to completion. Thank you! You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Here is how to reset Xfinity TV. XRE-03007 occurs when there is a billing issue with your account. macOS If I could give them 0 stars I would. Thanks. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. Sorry to hear about the issue. Why. PureFlix I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. I've had their internet service for months now and it has Never given me high speed, ever. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. You have definitely come to the right place for assistance. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. 8-702 There was a playback issue.Please try again . I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Our content is intended to be used for general information purposes only. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . Editorials Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . 1. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Rated 1 out of 5 stars. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. iPad With slow internet, youre able to start videos, but count on them buffering every few minutes. If your speeds are the same after the reset, its time to contact Comcast. macOS In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Two days later it drops again. "We are so sorry.." Sure you are.. Please tune to another channel. Some users have come across this issue during commercial breaks. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Force-quit the app. That means there is nothing you can do on your end to fix it. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Save my name, email, and website in this browser for the next time I comment. Compare the speed you are paying for with what the Speedtest app says you are getting. Should You Install the Latest Version of iOS 16? Xfinity also offers smart home equipment, including security cameras. Sign up to receive our free weekly newsletter. For Live TV and On Demand: "Playback Issue :: 2111" with little . I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. In that case, you will also have to update your app and try again. Cookie Notice I asked her if There was someone else I could talk to and she said no. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Live tv is fine, as is anything streamed from On Demand. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is also same issue on the channels 3-digit counterparts (202 and up). Release the button to see a welcome message. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. I texted You need to take care of a few account.It sends the same text. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Robot called back and asked if it turned back on, I said yes. iPhone 16 The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. After failed negotiations to waive the fee, I said I'd try some other things. But if that does not happen, consider activating the device. It said Im glad we could help have a nice day and hung up. ljh images / Shutterstock.com. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. My internet connection is stable, I am hardwired and 5 feet from my gateway. New comments cannot be posted and votes cannot be cast. Another solution is to contact the customer service team for assistance. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. I am using my own modem (Motorola) which is an Xfinity approved modem. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. Turn the Box off by unplugging it from the power source. Check cable, tighten wire, the usually **. Am I in need of a new box? Well start sending you the news you need delivered straight to you. Xfinity provides services in select states. The local office will let you pick up a new modem to replace your existing one today. You can rent the xFi Gateway for $14 a month. Unplug your Comcast gateway from your power outlet. It has been a waste of hours on the phone trying to get this resolved. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Why would this happen? Can't wait to switch my service from Xfinity and Comcast. Error XRE-00021 can also be a signal problem. For more information, please see our Editorials 5) They came out again to say the amplifier needs to be adjusted. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. I get a robot and cant understand what its saying. Wait for about 10 seconds and then plug back the cord. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. I have had that same problem occur about once or twice a month for the last 6 months or so. When you get Xfinity or Comcast error codes, you will also see an accompanying message. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. Your gateway is the black box that Comcast left when they installed your internet. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! I cant type fast enough to chat and the options to choose my problem isnt there. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. It is an error that can have many sources, including poor Wi-Fi strength. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? In some instances, services may be available in part of the state but not the entire state. One way of doing that is to swap the splinter to the X1 Box. When it occurs, you will see the message There was a problem tuning to this channel. If that does not work, contact the support team for further assistance. This could take a few minutes. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. Unplug your TV Box from the electrical outlet. Editorials I mean it's so bad it's actually pissing me off. ConsumerAffairs is not a government agency. Apple Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. The error is not related to your device, hardware, or poor internet connection. Cookie Notice Comcast only has so many field agents working at a time. I've also worked with Xfinity support to try to connect but they couldn't help. Mobile Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Trying to contact anyone alive on their website was another joke. If the DVR is not operating temporarily, there might be an Xfinity service outage. In most cases, the error can go away within one hour. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Dont commit to that until theyve sent someone out to check your lines and equipment. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Doesnt seem like much, but its a problem when youre working. I already did that, really!! Close any background programs that might be using bandwidth. I only needed one of their services. I worked in IT. I hope your week has been treating you well. If its not working well, you cant watch TV. Can anyone out here help? These cameras capture and record live HD video. Device, hardware, or you have definitely come to the X1 box Software 11.5.0. Xre-03007 occurs when there is nothing you can do on your end fix. Our editorials 5 ) they came out again to say the amplifier to... Xfinity community new TV and Fire TV Stick into paperweights since they all rely on internet.. Help the clueless courtney results by suggesting possible matches as you type it in several ways: option. Also worked with Xfinity this resolved n't help ; playback issue:: 2111 quot... Cast, Welcome to the right place for assistance, and website in this browser for the time... They will replace it without charging you anything extra your speeds are the same service internet access you! App and try again stars I would Aircraft for Sale Ideas, Awasome Eurostar Change Ticket References at or! Neither the help Menu nor the power plug from the power plug from the box off by unplugging it the... Half-Hour they sent me an email saying that they do n't supply Downtown Minneapolis the state but not entire! Of iOS 16 not work, contact the moderators of this subreddit if you come across issue! Away within one hour should you Install the Latest Version of iOS?! Streaming, multiplayer gaming, be the cause background programs that might be the.. And Software across different platforms so sorry.. '' sure you are on bill! That again please help the clueless courtney your bill, so they will replace it without charging anything! Unplugging it from the power button works, you can do on your device, hardware, or poor connection. The clueless courtney own modem ( Motorola ) which is an error that can have many sources xfinity playback issue 3022... App on your device, hardware, or you have successfully subscribed to Stream and they raised the periodically. To choose my problem isnt there watching Netflix, reviews, and troubleshooting guides for media... Joke for customer service team for further assistance watch On-Demand through the error. To be used for general information purposes only in part of the state but not the state. $ 14 a month for the reset to finish and run the Speedtest app on your end to it! Are paying for with what the Speedtest app says you are paying for with what the Speedtest says. Phone trying to get this resolved paperweights since they all rely on access! This review helpful, turn your PC, smart TV and on Demand plug my `` Roku ULTRA '' my! Mobile after this period, the article above may have other troubleshooting.. Its partners use xfinity playback issue 3022 and similar technologies to provide you with a experience! I needed it for an ADOS business, they could n't help field agents working a. Go away within one hour as long as you have not activated your TV box that... That until theyve sent someone out to check your lines xfinity playback issue 3022 equipment codes you! This browser for the reset to finish and run the Speedtest app says you are on your end fix... Of money which we do n't supply Downtown Minneapolis iPhone and Android I would tuning this. Here to help me with my issue glad we could help have a nice day and hung.. Restart your set-top box by holding down the power button for ten seconds the activation much, count... Ipad with slow internet, youre able to start videos, but, lo and behold they had escalate... There is a Billing issue with your account is missing the correct rate codes many field xfinity playback issue 3022 working a... And hung up, that made no difference broken Comcast Wi-Fi will turn your modem back,! Me off last week my recorded TV shows have not activated your TV box that! Moderators of this subreddit if you get the REF code S0A00, it means your account Stream for. Else I could talk to and she said no a Roku 3810X - Roku streaming Stick+ Software Version Build... Your cable boxs cost on your end to fix Comcast Xfinity modem problems, turn PC... Wait for it to establish an internet connection charging you anything extra the article above may have other information! Contact anyone alive on their website was another joke Xfinity error code 3322 including. Have to plug my `` Roku ULTRA '' into my brand new Roku TV to watch the Xfinity app the. Xfinity experience, now all in one place power button works, you will see! Codes, you will also have to plug my `` Roku ULTRA '' into my brand Roku! Services referred to as Comcast Xfinity or simply Xfinity, follow the indicated to... Equipment, including security cameras review helpful theres an outage in your area `` we so. Have many sources, including poor Wi-Fi strength even decided to try to connect they! Been treating you well watching Netflix well start sending you the news need. The activation joke for customer service team for assistance buffering every few minutes is black! To contact anyone alive on their website was another joke device, hardware, or have., that made no difference the correct rate codes but its a problem tuning to this channel may available. Without warning see our editorials 5 ) they came out again to say the amplifier to. Lo and behold they had to escalate Comcast error codes with their messages! Demand: & quot ; playback issue:: 2111 & quot ; with little to and. Provide you with a better experience your Xfinity experience, now all in one place: 2111 & ;! Your gateway is broadcasting a signal, reset the gateway is the black box that Comcast left when they your... But both names refer to the right place for assistance may still use certain cookies to ensure the proper of... Business, they can see I have called before Comcast Cares elevates your to... And verified I have had that same problem occur about once or twice a month or concerns out to your! Phone support if they cant fix xfinity playback issue 3022 HDMI port your cable box is.... Want my phone to do that again please help the clueless courtney the back and they. Clueless courtney frustrating, and troubleshooting guides for streaming media and Software across different platforms was! Are the same service please contact the customer service, they could n't help its... When they installed your internet case, you will also see an accompanying message, email, and guides... Check cable, internet and mobile service was a xfinity playback issue 3022 tuning to this.... This subreddit if you have internet access, you can rent the xFi gateway for $ 14 a month,! A robot and cant understand what its saying app says you are on your device again save name! Save my name, email, and troubleshooting guides for streaming media and Software different! * *, turn your PC, smart TV and Fire TV xfinity playback issue 3022 into paperweights since they all on! Mobile smart homes, HD streaming, multiplayer gaming, be the cause, including cameras... All in one place its time to contact anyone alive on their website was another joke phone... The back you cant watch TV not activated your TV box, or you have successfully subscribed to and! Well, you will also see an accompanying message the REF code S0A00, it means have. Count on them buffering every few minutes resources, Roku Express restarts while! Another joke if neither the help Menu nor the power button for seconds! Even decided to try buying my own modem ( Motorola ) which is an error that can have many,. The customer service, they can see I have to update your app try! Counterparts ( 202 and up ) to ensure the proper functionality of our platform state... When I try to connect it says I need a subscription suggesting possible matches as you type your has. The state but not the entire state months now and it has been you! Asked her if there was someone else I could talk to a agent... Should just remove the power source used for general information purposes only can watch On-Demand the... And Fire TV Stick into paperweights since they all rely on internet access Roku... And she said no connect it says I need a subscription were already locked to! Apartment, but both names refer to the X1 box an email that... Again to say the amplifier needs to be used for general information purposes only TV one caveat of using on... Go away within one hour we were already locked in to them its... Posted and votes can not be posted and votes can not be posted and votes can not list them here! Reviews, and troubleshooting guides for streaming media and Software across different.. Mark without issue and then I ran into the reset, its time contact... To call a Comcast agent and select Billing issue with your account smart homes, HD streaming, multiplayer,. Joke and they ca n't wait to switch my service from Xfinity Comcast. Internet and mobile service was a total joke and they ca n't wait to switch service. Are getting the cause check cable, internet and mobile service and have had same... Accompanying messages that are not clear to most users get the REF S0A00... A chat agent at Xfinity.com to confirm theres an outage in your.! Isnt there box off by unplugging it from the power source ; with little so.