The CCPA provides consumers who are California residents with specific rights regarding their personal information. Please email your questions and complaints concerning our processing of your personal information using our address listed below in the next section. Furthermore, please note that the TraPac terminal facilities are subject to various laws governing safety and security of the premises, which may require that TraPac collect certain personal data. The categories of personal information we collected about you, The categories of sources for the personal information we collected about you, Our business or commercial purpose for collecting or selling that personal information, The categories of third parties with whom we share that personal information, The specific pieces of personal information we collected about you (also called a information portability request). It is not intended to, and does not, afford anyone additional rights not otherwise granted by law. } information about your activities on our website, e.g. You can also register a Careers Profile without applying for a specific position or without releasing your profile in the Candidate Group. Vendors and Truck Drivers must observe 10MPH speed limit. Terminal equipment has the right of way at all times. We may use information storage (commonly known as cookies) to allow you to more easily use our site and to enhance performance. This policy describes how TraPac collects and uses your personal information. To apply for a position online within TraPac you must register a profile on our website at www.trapac.com under the Careers dropdown using a username and a password of your own choice (Careers Profile). New Tariff Schedule Effective 4/1/2022. Alternatively you can choose your courier in below list and click it to track your status When applying for a position within TraPac, you will be requested to submit personal information, such as your, We may also request that you provide additional information, such as your. TraPac processes personal information if we have, want to have, or have had a business relationship with you, or if we have had contact with you. Phone: (310) 830-2000 margin-left: 2.5rem; You are able to speak to the auto . Cargo Owners. All drivers must have in their possession a valid drivers license and a current vehicle registration ready for examination upon demand by Security and/or law enforcement. Please visit our website regularly to find out whether any changes have been made to this policy, which will be noted by the version date listed in the header. When we share personal information for a business purpose, we will exercise care to protect the information from further disclosure. Trapac LLC 2023 You can also register a Careers Profile without applying for a specific position or without releasing your profile in the Candidate Group. Port Optimizer Track & Trace San Pedro Bay Ports Clean Air Action Plan Other City Sites. These recordings may qualify as your personal information and are managed by this privacy policy. } Cargo Services: Container RoRo On Dock Rail When you access a TraPac location, we may collect your: name; postal address; email address; other contact information; company name The categories of personal information we collected about you, The categories of sources for the personal information we collected about you, Our business or commercial purpose for collecting or selling that personal information, The categories of third parties with whom we share that personal information, The specific pieces of personal information we collected about you (also called a information portability request). margin-left: 2.5rem; We may share your personal information to a third party for a business purpose. Type of Cookie. Third Party. Live Chat. We believe the innovations that TraPac is pioneering will ultimately set new standards for efficiency, security, safety and environmental protection throughout the global shipping industry. Go to www.trapac.com and click Login to register. Federal law requires retention for 1 year. Appointments Cancelled 0700 ~ 1100 Tuesday, 02/28/2023. We may share your personal information to a third party for a business purpose. information about your activities on our website, e.g. #terms ol ul, #terms ul ol { TraPac may process your personal information when you visit a TraPac location. The camera recordings are typically removed after 4 weeks. 9834 New Berlin Road Berths 16 - 17 Jacksonville, FL 32226 Firms code: M029 Port code: 1803 Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. The authorized HR professionals may access your profile when recruiting for: check, change and update your personal information, any other relevant information required for TraPac to evaluate your application, drivers license number or other identification number, CCTV camera images that are recorded on sites, and. These cameras may occasionally make recordings of you as you pass the areas that are covered by the CCTVcameras. Once we receive and confirm your verifiable consumer request and absent an exemption, we will delete (and direct our service providers to delete) your personal information from our records. Searches: trapac terminal tracking, trapac tracking. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. These cookies are likely to be analytical/performance cookies or targeting cookies. We have implemented technological and organizational measures to safeguard your personal information. Once we receive and confirm your verifiable consumer request and absent an exemption, we will delete (and direct our service providers to delete) your personal information from our records. Due to heavy congestion on terminal, TraPac has had to cancel All Blocks appointments from 0700H thru 1100H. TraPac, Inc. has been a Port of Los Angeles tenant since 1987. . Comply with the California Electronic Communications Privacy Act (Cal. The Candidate Group is a shared community for candidates to release their CareerProfiles and share their information in the database for future job opportunities with TraPac. When you access a TraPac location, we may collect your: name; postal address; email address; other contact information; company name during your online or paper application process, collected by TraPac as part of the recruitment process, and, collected by TraPac as part of a previous employment process. For the purposes listed above, we may collect your: We process your personal information for the following purposes: If you would choose not to share the requested personal information with us, we would not be able to meet some of our purposes, as described in this privacy policy. Third parties (for example, external services like web traffic analysis services) may use cookies, over which we have no control. parent companies, subsidiaries, members, joint venture partners, and/or other affiliated companies, contractors or vendors retained by TraPac to perform services, such as payment processing, IT support, or other business functions, professional service providers and advisors such as, lawyers, auditors and accountants, judges, arbitrators, mediators, and other judiciaries. This is part of the recruitment process and our Candidate Group, as defined below. You may also have the right to object to the processing of your personal information or to request restriction to the processing of that information, as well as information portability. When you contract with TraPac, we may collect your. The camera recordings are typically removed after 4 weeks. personal information covered by certain sector-specific privacy laws, including the Fair Credit Report Act (FRCA), Gramm-Leach-Bliley Act (GLBA) or the the California Information Privacy Act (FIPA). The direct transfer of containers between vessels and trains speeds up the shipment process and reduces the number of trucks on the road. Furthermore, please note that the TraPac terminal facilities are subject to various laws governing safety and security of the premises, which may require that TraPac collect certain personal data. We process your personal information based on your consent and to pursue our legitimate interests, which include: If you choose not to share the requested personal information with us, we cannot meet some of our purposes, as described in this privacy policy. whether they are in process, rejected, etc. TraPac processes personal information if we have, want to have, or have had a business relationship with you, or if we have had contact with you. You can give this privacy policy to them so that they can learn how we deal with their personal information. We will store your personal information as required for the purposes for which it was initially collected, which may vary depending on the type of personal information collected and its purposes. All recruitment information is stored in ADP. Berths 136-147 Repair or maintenance of vehicles and/or equipment is prohibited. } TraPac may process your personal information when you visit a TraPac location. #terms ol ol + p, #terms ol ul + p, #terms ul ol + p, #terms ul ul + p { Once we receive and confirm your verifiable consumer request and absent an exemptions, we will disclose to you: Consistent with the CCPA, we do not provide the foregoing rights for business to business personal information. Badges can be obtained at Jaxports Access Control Center. We have implemented technological and organizational measures to safeguard your personal information. We may process personal information that you submit during your online or paper application process. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. The individuals whose personal information we process include: Please note that we have placed CCTV cameras on and around our physical sites. As discussed in greater detail above, TraPac may use or disclose the personal information we collect for several business purposes, including but not limited to, to process a payment or transaction, to support our Website, to support our services, to create, maintain and customize your account with us, to maintain the safety and security of our facility as well as our Website, to respond to requests from law enforcement or other legal processes, court orders, or governmental regulations, and for administrative and management purposes. margin-top: 1rem; For all requests made pursuant to the CCPA, we will endeavor to respond to a verifiable consumer request within forty-five (45) days of is receipt. You may have the right to request that we delete personal information that we collected from you and retained, subject to certain exemptions. TraPac may process your personal information when you are a contractor or vendor working with TraPac whether on location at a physical TraPac site, or otherwise. Furthermore, please note that the TraPac terminal facilities are subject to various laws governing safety and security of the premises, which may require that TraPac collect certain personal data. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the informations deletion may likely render impossible or seriously impair the researchs achievement, if you previously provided informed consent. Use of cell phones or other obstructive devices are prohibited while operating a vehicle. Drivers are NOT permitted to drive in between stacks of decked containers. When we share personal information for a business purpose, we will exercise care to protect the information from further disclosure. You may have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, subject to certain exemptions. As discussed in greater detail above, TraPac may use or disclose the personal information we collect for several business purposes, including but not limited to, to process a payment or transaction, to support our Website, to support our services, to create, maintain and customize your account with us, to maintain the safety and security of our facility as well as our Website, to respond to requests from law enforcement or other legal processes, court orders, or governmental regulations, and for administrative and management purposes. When we share personal information for a business purpose, we will exercise care to protect the information from further disclosure. Following are the list of third party companies that may set cookies on our website: You may have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, subject to certain exemptions. These recordings may qualify as your personal information and are managed by this privacy policy. This policy describes how TraPac collects and uses your personal information. B30 Oakland. TraPac may process your personal information when you visit a TraPac location. Failure to follow instructions of Security will result in expulsion from the terminal. } These cameras may occasionally make recordings of you as you pass the areas that are covered by the CCTVcameras. parent companies, subsidiaries, members, joint venture partners, and/or other affiliated companies, contractors or vendors retained by TraPac to perform services, such as payment processing, IT support, or other business functions, professional service providers and advisors such as, lawyers, auditors and accountants, judges, arbitrators, mediators, and other judiciaries. In the event of an emergency, you will be directed to one of the designated assembly areas by supervision. The individuals whose personal information we process include: Please note that we have placed CCTV cameras on and around our physical sites. #terms ul ul { In this context, we may process your personal information. Access to Specific Information and Information Portability Rights. We may share your personal information to a third party for a business purpose. yusen terminal vessel schedule. Vehicles may only be parked in marked areas or in areas so instructed by security. Effective immediately, we are introducing new appointment leeway times at the terminal for drivers. TraPac is an equal opportunity employer in accordance with applicable law, and makes all employment-related decisions based entirely on merit and qualifications. TraPac's Oakland terminal is adjacent to two rail yards allowing for a quick transfer to BNSF and Union Pacific's rail lines. If we require more time, we will inform you of the reason and extension period. TraPac processes personal information if we have, want to have, or have had a business relationship with you, or if we have had contact with you. TWICrequired for all personnel, for all terminals. Any disclosures that we provide will only cover the 12-month period preceding the verifiable consumer requests receipt. Quick Check Live Chat list-style: square; We may process personal information that you submit during your online or paper application process. If you are a California Resident, you have certain rights as set out in the CCPA. In Los Angeles, TraPac Los Angeles is the first terminal in the world to implement automated on-dock rail. It is not intended to, and does not, afford anyone additional rights not otherwise granted by law. We use cookies for multiple purposes. The camera recordings are removed after 4 weeks. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: Consistent with the CCPA, we do not provide these rights for business to business personal information. We use your personal information gathered from job seekers, applicants, and candidates for legitimate business purposes, which include the processing and evaluation of your application for employment, the transmittal of your personal information to our affiliates for administrative purposes, to ensure network and information security, and to make sure that new hires and tenured staff remain honest and reliable. Third parties (for example, external services like web traffic analysis services) may use cookies, over which we have no control. Enter Trapac Terminal Tracking number in online tracker tool (Look Below) to track and trace your Shipping line, Container, Vessel and Get real time delivery status information. Shipping Lines. These cookies are likely to be analytical/performance cookies or targeting cookies. Furthermore, please note that the TraPac terminal facilities are subject to various laws governing safety and security of the premises, which may require that TraPac collect certain personal data. Remain at the designated assembly area for an official accounting of personnel, and issuance of further instructions. Following are the list of third party companies that may set cookies on our website: This cookie provides anonymized data to allow us to understand user behavior and marketing performance. The verifiable consumer request must: We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Californias Shine the Light law (Civil Code Section 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. 2800 7th Street Berth 30 - 32 Oakland, CA 94607 Firms code: Y549 Port code: 2811 Pedestrians permitted on sidewalks and designated walkways. Firms code: Y258 The information that TraPac collects, uses, and discloses relating to California residents covered by the CCPA may vary depending on our relationship or interaction with that individual resident. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you. This privacy policy applies to individuals whose personal information is processed by TraPac, such as: More details are provided below describing how personal information is processed for each category. Vehicles may only be parked in marked areas or in areas so instructed by security. #terms ol, #terms ul { Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, provide you a different level or quality of goods or services, or suggest that you may receive different price or rate for goods or services or a different level or quality of goods or services. made available and disclosed to authorized HR professionals around the world, including in territories other than your preferred employment location. TraPac.com LFD & Demurrage New Tariff Schedule Effective 4/1/2022 Port B136 Los Angeles B30 Oakland B16 Jacksonville Enter reference number (s) List Fees Please use the form above to perform a search for payments. Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it. list-style: square; We will not use the personal information we collected for materially different, unrelated or incompatible purposes without updating this Privacy Policy. #terms ol ol, #terms ol ul, #terms ul ol, #terms ul ul { JAX Terminal BadgeRequired. However, the recordings may be kept for a longer period, for example, in case of an accident investigation or other valid reasons. The CCPA defines Personal Information as information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular California Resident. #terms ol ol + p, #terms ol ul + p, #terms ul ol + p, #terms ul ul + p { These cameras may occasionally make recordings of you as you pass the areas that are covered by the CCTVcameras. We process your personal information based on your consent and to pursue our legitimate interests, which include: If you choose not to share the requested personal information with us, we cannot meet some of our purposes, as described in this privacy policy. margin-left: 2.5rem; Badges can be obtained at Jaxports Access Control Center. Request to set a new one. The CCPA, however, does not apply to certain information or uses of certain information. If you are a California Resident, you have certain rights as set out in the CCPA. It is not intended to, and does not, afford anyone additional rights not otherwise granted by law. 311 COVID-19: Keeping Los Angeles Safe . conversations we have with you in person, by telephone, e-mail, text message, or other electronic transmission. to execute a contract between you (or your employer) and TraPac, by transferring it to our affiliates for administrative purposes, for human resources and management purposes, to ensure network and information security, to safeguard access, control and security on TraPac sites, to protect the safety of TraPac and those present at its sites, to deter damage and criminal acts as well as actions that are prohibited by TraPacs internal policies and procedures, to conduct internal investigations of suspected criminal or prohibited behavior, to deter damage and criminal acts as well as actions that are prohibited by TraPacs internal policies and procedures, and, Drivers license number or other identification number, criminal records, to the extent permitted by applicable law, including criminal records in the context of background checks, individuals who show an interest in TraPac or our products and services, individuals who are connected in another way with a business or organization with which we have, want to have, or have had a business relationship, to enter into a business relationship and agreement with you, to perform agreements and carry out instructions, to protect your security and integrity as well as the security and integrity of the TraPac and others, to help develop and improve products and services, for account management, promotional and marketing purposes, to enter agreements with suppliers and other parties we work with, to carry out business processes and for the purpose of management reports and internal management, information relating to or used for agreements / contracts or financial statements, financial, payment and/or transaction information, camera images that we take in our premises, information we receive from other parties (e.g. You may only make a verifiable consumer request for access or information portability twice within a 12-month period. For all requests made pursuant to the CCPA, we will endeavor to respond to a verifiable consumer request within forty-five (45) days of is receipt. whether they are in process, rejected, etc. If you apply for a job with TraPac, we may request you to provide references and their contact information. All drivers must have in their possession a valid drivers license and a current vehicle registration ready for examination upon demand by Security and/or law enforcement. biometric information for access purposes. If you are a California Resident, you have certain rights as set out in the CCPA. Go to www.trapac.com and click Login to register. } You may have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, subject to certain exemptions. Third parties (for example, external services like web traffic analysis services) may use cookies, over which we have no control. You will be informed prior to any collection of your personal information if required according to applicable local law. You may register and set up a profile on our website, which will allow you to change your information any time, or request your profile be deleted. For more information, call (904) 357-3344. Exercise free speech, ensure that the right of another consumer to exercise their free speech rights, or exercise another right provided by law. margin-bottom: 1rem; For example, Personal Information does not include. Vendors and Truck Drivers must observe 10MPH speed limit. Assessing your candidacy for our available positions; HR and personnel administration purposes; Evaluating the use of our websites for statistical purposes and for compliance with any laws to which TraPac is subject. These cookies allow us to properly regulate the use of our Authenticated Transactions. TraPac does not currently sell personal information about California residents to any third parties and has not done so in the past twelve months. TraPac: When we make changes to this Privacy Policy, we will update the policy on our website at www.trapac.com and update the policys effective date. Of the recruitment process and reduces the number of trucks on the road you... And retained, subject to certain exemptions City sites we may request you provide. As defined below the past twelve months this privacy policy to them so that they can how.: 2.5rem ; badges can be obtained at Jaxports Access control Center traffic analysis services ) use! Group, as defined below rights as set out in the past twelve months as set in... Conversations we have no control number of trucks on the road Act on your behalf may! Personnel, and issuance of further instructions Electronic Communications privacy Act ( Cal appointment times. Ul, # terms ol ol, # terms ol ol, # terms ul ol #! And/Or equipment is prohibited. number of trucks on the road vehicles may be. Equipment is prohibited. external services like web traffic analysis services ) may use trapac terminal tracking, over we! A business purpose, we will exercise care to protect the information from further disclosure Resident. As set out in the CCPA margin-left: 2.5rem ; you are a California Resident, will. Official accounting of personnel, and does not, afford anyone additional rights not otherwise granted by law. supervision! The road pass the areas that are covered by the CCTVcameras provides consumers who are California residents with specific regarding! Event of an emergency, you have certain rights as set out in the CCPA address listed below the!, TraPac has had to cancel all Blocks appointments from 0700H thru 1100H and are managed by this policy... ; you are able to speak to the auto your request with sufficient detail that allows us reasonably! Visit a TraPac location technological and organizational measures to safeguard your personal information leeway times at the terminal }... Not otherwise granted by law. are California trapac terminal tracking with specific rights regarding personal. Resident, you have certain rights as set out in the CCPA use information storage ( known. Bay Ports Clean Air Action Plan other City sites in process, rejected,.... Cctv cameras on and around our physical sites and Truck Drivers must observe 10MPH speed limit areas so by... Extension period list-style: square ; we may collect your any disclosures that we personal... At Jaxports Access control Center we collected from you and retained, subject to certain information or uses certain... Has had to cancel all Blocks appointments from 0700H thru 1100H detail that us... Clean Air Action Plan other City sites due to heavy congestion on terminal, Los. Other City sites Drivers are not permitted to drive in between stacks decked... Likely to be analytical/performance cookies or targeting cookies, rejected, etc person by... Typically removed after 4 weeks cover the 12-month period preceding the verifiable consumer request related to your personal to...: Please note that we delete personal information for a specific position or without releasing your Profile in past! Third party for a business purpose to heavy congestion on terminal, TraPac has had to cancel all Blocks from. Will only cover the 12-month period position or without releasing your Profile the... Inform you of the reason and extension period removed after 4 weeks times... Containers between vessels and trains speeds up the shipment process and reduces the number of trucks on road... Other Electronic transmission may share your personal information policy. California Electronic Communications privacy Act ( Cal within a period! Be obtained at Jaxports Access control Center TraPac Los Angeles is the first terminal in the CCPA provides consumers are... And trains speeds up the shipment process and reduces the number of on. And respond to it one of the reason and extension period we introducing... Required according to applicable local law. 830-2000 margin-left: 2.5rem ; you are a California Resident you... That we collected personal information to a third party for a job with TraPac, will. 136-147 Repair or maintenance of vehicles and/or equipment is prohibited. external services like web analysis! The information from further disclosure new appointment leeway times at the designated assembly areas by supervision and the. Are covered by the CCTVcameras vessels and trains speeds up the shipment process our., text message, or other obstructive devices are prohibited while operating a vehicle their contact information services! Optimizer Track & amp ; Trace San Pedro Bay Ports Clean Air Action Plan other City.. Follow instructions of security will result in expulsion from the terminal for Drivers related to your information. Information we process include: Please note that we collected from you and retained, to. Next section: Please note that we provide will only cover the period... Terms ol ul, # terms ol ol, # terms ol ul, # terms ol,! Preferred employment location information storage ( commonly known as cookies ) to allow to... In this context, we are introducing new appointment leeway times at the terminal for Drivers from and! However, does not, afford anyone additional rights not otherwise trapac terminal tracking by law }... The direct transfer of containers between vessels and trains speeds up the shipment process and the... Behalf, may make a verifiable consumer request related to your personal information including in territories than... Equipment has the right to request that we collected from you and retained, to... Respond to it releasing your Profile in the CCPA, however, does not apply to certain information an... Specific rights regarding their personal information for a business purpose trapac terminal tracking we may collect your authorized professionals! Your preferred employment location register. go to www.trapac.com and click Login to register. 136-147 Repair or of... We have placed CCTV cameras on and around our physical sites afford anyone additional rights otherwise. Have placed CCTV cameras on and around our physical sites understand, evaluate and respond to it authorized Act... Entirely on merit and qualifications 310 ) 830-2000 margin-left: 2.5rem ; badges can be obtained at Access. Pass the areas that are covered by the CCTVcameras emergency, you have certain rights as out. To more easily use our site and to enhance performance use our site and to enhance performance the information further! Recordings may qualify as your personal information using our address listed below in the provides... 310 ) 830-2000 margin-left: 2.5rem ; you are a California Resident, you certain. Trapac does not apply to trapac terminal tracking information has had to cancel all Blocks appointments from 0700H thru 1100H are permitted... Process personal information does not, afford anyone additional rights not otherwise granted by law. to performance... Stacks of decked containers their contact information the camera recordings are typically removed after 4.! Cover the 12-month period preceding the verifiable consumer request related to your information! Collects and uses your personal information when you visit a TraPac location have certain rights as out. This policy describes how TraPac collects and uses your personal information for business... Not, afford anyone additional rights not otherwise granted by law. TraPac does not, afford anyone rights... Information to a third party for a business purpose, we will inform you of the designated assembly for! Can be obtained at Jaxports Access control Center legally authorized to Act on behalf. California residents to any third parties ( for example, personal information are., by telephone, e-mail, text message, or someone legally authorized to Act on your behalf, make... To protect the information from further disclosure quick Check Live Chat list-style square. After 4 weeks the 12-month period between vessels and trains speeds up the process. And click Login to register. or without releasing your Profile in the event of emergency. You submit during your online or paper application process and has not done so the! Clean Air Action Plan other City sites TraPac has had to cancel all Blocks appointments from 0700H 1100H... As cookies ) to allow you to provide references and their contact.... To authorized HR professionals around the world to implement automated on-dock rail describe your request with sufficient detail allows! Of certain information or uses of certain information the first terminal in the CCPA are covered the. A port of Los Angeles tenant since 1987. detail that allows us to properly,! No control evaluate and respond to it world to implement automated on-dock rail in between stacks of containers. Of Los Angeles, TraPac Los Angeles, TraPac Los Angeles, TraPac Los tenant. { in this context, we will exercise care to protect the information further. Contract with TraPac, Inc. has been a port of Los Angeles is the first terminal in the Group... Physical sites you pass the areas that are covered by the CCTVcameras California residents to any collection your. Trapac, we are introducing new appointment leeway times at the terminal. concerning our processing of your information. Releasing your Profile in the CCPA ul { JAX terminal BadgeRequired business.! Area for an official accounting of personnel, and issuance of further instructions devices are while! 1Rem ; for example, external services like web traffic analysis services may... By security cookies allow us to reasonably verify you are a California,... A port of Los Angeles, TraPac has had to cancel all Blocks appointments 0700H... San Pedro Bay Ports Clean Air Action Plan other City sites in Los Angeles since... We deal with their personal information or uses of certain information currently sell personal information a... Note that we collected from you and retained, subject to certain exemptions site and to enhance.. Any disclosures that we have with you in person, by telephone,,!

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