I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. salary, working time, benefit, .. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Let DoNotPay wait on hold for you. Through Microsoft team for 45 minutes with two interviewer. How do I make them stop? If you can have a unique take on some of them, they will be impressed. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 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Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? WebPreparation for Thames Water's Recruitment Process. interviewer was nice. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. The platform will enable you to talk to the service agent without all the nonsense. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Why do you want to join Thames Water. Thames water have said no action is required. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Hi, thanks for taking the time to leave a review. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. experiences with different operating systems. I interviewed at Thames Water Utilities. Your You will answer several questions on anything from numeracy and literacy to personality and skills. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. You may expect a response within 10 working days from when the email or written correspondence was received. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Who are we? Many universities offer support for taking these tests, too; therefore, make use of those facilities. This figure represents about 27% of the U.K. population. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Not ideal for a job considered an entry role. After sending in your application, you will be invited to an online test website to sit a psychometric test. You will have to email the slides in advance for them to be set up. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Make sure to read the instructions, and always refer to them once you begin your preparation. Graduates are often applying for multiple roles at any one time. They even have the gall to say they are increasing their charges?. They are very supportive. Therefore, expect to see different employees at various training sessions. You will have to email the slides in advance for them to be set up. Over zoom , interviews are fine until you get to the screening. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. What examples do you have of managing people in different situations? Was well prepared for questions. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. After i passed that i was then asked to take a mechanical reasoning test. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Avoid this god awful company. Thames Water is the UKs largest water and wastewater company. If I could give no star I would . Thanks. Why do you want to apply for this particular post as CS advisor? I've requested your details through Trustpilot so that I can review the situation and get in touch. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I applied online. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. I applied online. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. From application through to onboarding, find out how our recruitment process works. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Be the first to find this interview helpful. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. Be the first to find this interview helpful. What kind of passport you're having? Why do you want to join Thames Water. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? My favourite question was being asked to describe a time I'd gone rogue at work. Open your web browser and sign up for DoNotPay. interviewer was nice. how would you communicate to change situation ? Building a career is valued by Thames Water. Web37 questions about working at Thames Water How does someone get hired at Thames Water? He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Therefore, it is worth considering this before submitting an application. Both surveyors said its an issue and needs sorting. Approximately two weeks from first interview to job offer. The process took 1 week. All handled directly by the hiring manager which was refreshing. Through Microsoft team for 45 minutes with two interviewer. This company is appalling. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. It wants to find those who are right for the company and those ready to build a career. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Followed by a tour of the premises. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. There will also be a personal interview with potential line managers and possibly senior members of staff. Interview. Do you have any commitment to avoid you from the working shift? All handled directly by the hiring manager which was refreshing. After i passed that i was then asked to take a mechanical reasoning test. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. from Thames Water employees. It is a certainty that candidates will be asked about career progression during the interview process. They follow a set process as they have interviewed many times. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. competitive questions e.g. The process took 4 weeks. They are very supportive. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. I applied through other source. In the end, I had to give a quick answer to critical questions, giving me a senario. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). a series of questions via teams and for second interview in person a follow up to the initial questions. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Plenty of time for my questions allocated. All products and services featured are independently selected by WikiJob. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. An absolute shambles of a company to even attempt to get a job for. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs What examples do you have of managing people in different situations? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. The 1-1 session went super quick and the managers were nice. This role is aiming to promote to the leader, and lead others.is it ok for you? Why do you want to work here? We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. 3. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. However, you must not just give generic answers that you have used for other applications. Have you applied to Thames Water in the last 6 months? Date of experience: February 13, 2023. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. The interviewer makes you confortable and doesnt try to catch you off guard. Thanks. They follow a set process as they have interviewed many times. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do you need any job adjustment? 2023 Trustpilot, Inc. All rights reserved. The interviewer makes you confortable and doesnt try to catch you off guard. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. WebContact us | Thames Water Top of main content How can we help? What is the consideration when you apply for a job/ company? Even a complaint to the water ombudsman failed to improve service supply. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. I applied online. What examples do you have of managing people in different situations? Plenty of time for my questions allocated. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. We just had someone that claims to live here and they have they own name and first bill in our house already . WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Approximately two weeks from first interview to job offer. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Browse questions (2) Ask a question. An absolute shambles of a company to even attempt to get a job for. We have a great track record in taking Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Do you have the right to work here? Do you know what this job is doing and your responsibility? Why do you want to join Thames Water. Over zoom , interviews are fine until you get to the screening. it was a bit depressing that you want to quit before even joining the company. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. The process took 3 weeks. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Click on the name of the company and have us do the work for you. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. There will also be a personal interview with potential line managers and possibly senior members of staff. Any response may be made by phone or by writing. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. What was your latest salary? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. 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